Tuesday, October 02, 2012

Fuck you, Comcast

So, fun story. My Comcast wireless router just up and stopped working yesterday for no apparent reason. And when I called customer support - after more than an hour of "help" and failed transfers and more "help" - they said they do not provide free support for wireless anymore, so it would cost me $80 to get help. Neat-O! So instead of paying their ransom, I am going to trade in my old router and get a new router/modem combo from them tomorrow. And then use their 30-day free tech support with new equipment to get my wireless router working again. Circumventing the highway robbery? YOU BETCHA.

This, of course, means I am with very limited internet until I get the switch made. So until then please enjoy Lily Allen expressing my sentiments exactly.

10 comments:

Anonymous said...

I had problems with Comcast the past two weeks. Traded in the modem and a day of putzing before everything was working again.

They stink. Even if they are semi polite on the phone.

The Notorious H.A.M. said...

No! The combo is worse than the regular modem plus a router. Google "Comcast combo dropping" and you'll see what I mean. Just make them give you new basic stuff. They will, for free. You can even go pick it up instead of waiting for the tech. Many of us could help you with setup if needed, I'm sure. Including me, obviously, but I assume there is someone you actually know who could too.

NorthWorst said...

I've sent you an email with some info on the problem. Cheers!

Amanda Morrell said...

YEah! Suck it nerds!

Anonymous said...

If you live where you can get Sonic Net you should switch. Their service rocks! Never looked back after switching from the ginormous corporate entity. With the fusion service I get (actual) 10Mbps + landline + free long distance calling for $50. And if I call for help, I get a real person in Santa Rosa or a guaranteed callback if the wait is more than 3 minutes. Screw Comcast.

ComcastCares1 said...

Hi there! Sorry for the trouble. I work for Comcast. If you need further assistance on this, please feel free to emails us at the email provided below.

Thanks!

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

Karen Starr said...

Mr. Casem, how come Comcast cares only when a widely-read blogger posts about the trouble they've had with your company? Why didn't you provide her with good service in the first place, without trying to gouge her beforehand? I can't imagine how you treat a customer who doesn't have any public presence (aka an audience) on the web.

Ms. Dorothy, yes, please do consider switching to a local ISP. Local ISPs have a vested interest in keeping you, a neighbor, happy. A national corporation? Pffft, you are but a mere ant under their heel.

Anonymous said...

Didn't Patrick Stewart recently lose the will to live after dealing with Comcast? Tweeted about it.

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